Thank you for choosing GoodsDeals. We are committed to ensuring your complete satisfaction with your rug purchase. If for any reason you are not fully happy with your order, you may return eligible items within 30 days for a refund, store credit, or exchange, subject to the following conditions.

1. Return Eligibility

  • Items must be returned in their original, unused, and unaltered condition, with no stains, odors, or signs of installation or use.
  • All original tags, labels, and packaging materials must be intact and included.
  • Returns must be initiated within 30 days of the delivery date.
  • The following are not eligible for return:
    • Custom-sized, made-to-order, or personalized rugs.
    • Items marked “Final Sale” or “Clearance.”
    • Rugs that have been cut, altered, washed, or improperly maintained.
    • Damage resulting after delivery due to mishandling, incorrect cleaning, or environmental factors.

2. How to Initiate a Return

  • Contact Us First: Please email our customer service team at 3809029516@qq.com with your order number and reason for return. Photos may be requested to assess the condition of the item.
  • Receive Instructions: If eligible, we will provide a Return Authorization (RA) number and a secure return address. Returns shipped without an RA number will not be accepted.
  • Ship Your Item: Pack the rug securely in its original packaging or similar protective materials. Include the RA number inside the package. We strongly recommend using a trackable and insured shipping service. GoodsDeals is not liable for loss or damage during return transit.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the refund status.
  • Approved refunds will be processed to your original payment method within 7–10 business days after inspection.
  • Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., incorrect or defective item shipped).

4. Exchanges

  • Exchanges are offered primarily for items that are defective, damaged, or incorrectly shipped.
  • To request an exchange, contact us at 3809029516@qq.com with your order details and clear photos illustrating the issue.

5. Return Shipping & Address

  • Customers are responsible for the cost and risk of return shipping.
  • Returns must be shipped to the specific address provided with your RA number. Do not send returns to our company’s public mailing address listed below.

6. Final Sale & Custom Items

  • Items marked “Final Sale,” “Clearance,” or customized rugs (including made-to-size or personalized designs) are final and cannot be returned, exchanged, or refunded.

7. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect rug, please notify us within 7 days of delivery by emailing 3809029516@qq.com. Include your order number and clear photos of the rug and packaging. We will arrange a prompt solution, which may include a prepaid return label and a full refund or replacement.

8. Questions?
If you have any questions about our return process, please contact us:

  • Email: 3809029516@qq.com
  • Phone: +86 17337707500
  • Company: Nanyang Fenxian Trading Co., Ltd.
  • Address (For Correspondence Only): Room 3615, 36/F, Building 7, Zhengda International Plaza, Luolong District, Luoyang City, Henan Province, China

Website: shop.goodsdeals.shop